Agenda

• Get a behind-the-scenes tour of how Suncorp’s Disaster Management Centre supports Vero’s response to catastrophic events — including bushfires, floods, storms, hail and earthquakes. See how real-time data, customer insights, and on-the-ground intelligence come together to protect clients and enable brokers to act quickly.
• Discover how high-resolution geospatial mapping, satellite and aerial imagery are used pre- and post-event to assess damage, support claims, and help inform future strategies, community profiling, and risk insights across the portfolio.
• Watch a live demonstration of the Suncorp Control Centre — showcasing how automation, AI and intelligence drive decisions on claims triage, customer contact, and on-the-ground deployment.
• Learn how our risk-in-force and scenario modelling tools proactively identify at-risk Commercial customers — with targeted weather alerts and risk communications now extending beyond Home into the first iteration of Commercial integration.
• See how we use our Working Loss Book — a new feature that highlights key customer risks like house fire and escape of liquid — to prioritise readiness and claims response even outside major natural hazards.
• Discover how we identify customers experiencing vulnerability and enable tailored hypercare through enhanced data visibility, ensuring the right support reaches those who need it most.
• Explore how these insights help mobilise claims teams faster, support business continuity, and keep brokers informed every step of the way.

Hear from Vero's Commercial Leadership team as they discuss the future of our industry, focusing on opportunities and potential challenges.

We are excited to announce NIBA's participation in the panel sessions this year:

Melbourne and Brisbane
• Richard Klipin, CEO

Perth
• Brett Piggot, Director

Adelaide
• Gary Oakley, Immediate Past President

Sydney
• Nick Cook, President

Step into the future of broking with a powerful session that demystifies the evolution from generative to agentic AI, and what it means for Commercial Insurance. We’ll explore how this next wave of intelligent automation is unlocking faster risk assessments, smarter decision-making, and greater autonomy for brokers and their clients.

Discover how agentic AI isn’t here to replace your expertise, it’s here to amplify it. From accelerating turnaround times to aligning with your business ambitions and growth, this session will show how AI can work with your thinking, not against it.

We’ll also unpack the emerging risks that come with this shift, including data privacy and ethical dilemmas, so you’re equipped to lead with confidence. Fast. Insightful. Forward-thinking. Don’t miss this opportunity to get ahead of the curve.

We are excited to announce Ryley Batt as the keynote speaker for the forums. Inspirational, motivating, personable and fun, Ryley is the greatest wheelchair rugby player the world has ever seen.

Ryley made his Paralympic debut as the youngest ever wheelchair rugby player to compete at the Paralympic Games. He reached the Paralympic podium for the first time four years later at the Beijing 2008 Paralympic Games, and led the Australian wheelchair rugby team, the Steelers, to their first Paralympic gold medal in 2012. Incredibly, in the gold medal match alone, Ryley scored 37 of the Steelers’ 66 goals against the Canadian team.

After helping win the Steelers’ first world title in 2014, Ryley made history as a member of the first wheelchair rugby team to win consecutive Paralympic gold medals and a World Championship title in a four-year period, defeating the USA 59-58 in a double-overtime thriller at the Rio 2016 Paralympic Games. But all good things must come to an end, and in 2018, it was the Steelers’ six-year reign at major tournaments. Despite an unbeaten run to the gold medal match and a home-court advantage, they made an uncharacteristic and decisive error with 90 seconds to play to fall to Japan 62-61 at the 2018 International Wheelchair Rugby Federation Wheelchair Rugby World Championship.

In recognition of his leadership and popularity, Ryley was named as Co-Captain for the Australian Paralympic Team in Tokyo - a role he fulfilled with honour and dedication. He also carried the Australian flag into the games Opening Ceremony with co-captain, Danni Di Toro. In 2022, he relinquished the Steelers captaincy to focus on his own performance - a decision that paid off handsomely for both him and the team. Heading into the World Championships and no-one gave the Steelers a chance. But a rejuvenated Ryley Batt added Player of the Series, Player of the Finals, Highest goal scorer and ultimately World Champion to his resume. Never doubt a champion.

At the Paris 2024 Paralympic Games, Ryley cemented his legendary status in the sport by leading his team to a Bronze Medal and tipping over 353 games for Australia.